Managed IT Support

Is technology holding back your business operations?

If your IT systems ever fail it will undoubtedly damage your business. Downtime means lost productivity, reduced efficiency, frustrated staff and inconvenience to your customers. Worse still is the possible loss of customer confidence as a result of a break in service. And without a support contract in place, the time to repair the fault and the costs involved will be unpredictable. It’s not the most efficient way of running a business.

With Octree as your IT partner you can be confident that your IT systems and networks are fully fit for purpose. We’ll take care of all your technical requirements and ensure the stability needed for your business operations to run efficiently. All decisions based on gaining knowledge and insight of your infrastructure and understanding what you want to achieve from any changes or improvements.

We believe in working proactively and use leading-edge tools for continual monitoring of IT systems, which in turn means a fast response to any issues. Octree’s dedicated team of skilled and knowledgeable technical professionals are on call to provide support whenever you need it – by phone, email or via our automated Service Desk. Our aim always is to deal efficiently with technical problems so that you and your staff can focus on the needs of your business.

 

Tailored support that is cost effective

We provide a range of subscription-based IT support contracts that are comprehensive and designed to be cost effective. Each contract can be tailored to the specific requirements of your business, it means you know exactly what you’re paying and helps you to budget rather than being hit with unexpected and large bills.

 

Choose the best fit IT support package for your business...

Essential
Developed for start-ups, partnerships and smaller businesses using standard software packages and operating a single server network. Typically, you’ll be using laptops, tablets and smartphones and need technical support and advice from time to time.

Professional
For businesses with single or multiple servers and using standard and/or bespoke software applications. Dependency on IT systems is critical to business continuity and productivity, so 24/7 monitoring of critical IT services is essential, as is fast response times to any problems.

ProfessionalPlus
Suitable for businesses with multiple servers and a complex IT infrastructure. ProfessionalPlus provides 24/7 support covering everything, from networks and servers to mobile devices to security appliances.

SecurityPlus (Optional)
SecurityPlus covers a wide range of security services, from secure online back up to email filtering for spam, viruses and content to managed firewalls. Choose the services you need to satisfy the requirements of industry regulations.

Fixed cost. Flexible plans. And great IT support. To find out more call us on 08456 171819 or email sales@octree.co.uk.

 
 

Package Features

Service Level Agreement (SLA)
Access to qualified support personnel
Unlimited Service Desk Support
24/7 Client access portal
Unlimited Email Support
Unlimited Telephone Support
Server monitoring of critical services 24/7
Monthly Service Reporting
Reduced onsite hourly rates
 
Desktop monitoring of critical services and hardware
Server Management - Microsoft operating systems
Server patch management - Microsoft products
Desktop patch management - Microsoft products
Email Server Management
Active Directory management
Network Print management
Back-up Monitoring and Administration
 
Asset Inventory Management
Network Device Management & Support
Remote user access management
3rd Party Software Administration*
Internet Connectivity Management
Regular scheduled onsite reviews
 
Onsite Hardware & Software Support
 
Included
Not Included
Optional
 
 

Standard

 
 
 

Professional

 
 
 

ProPlus